Release 5.6a - Frequently asked questions

Release 5.6a FAQ on Sage Business Cloud Payroll Professional

Release 5.6a for Sage Business Cloud Payroll Professional was deployed on the 10th of March 2021

This is a mandatory update for all users.

When you launch your system the first time as from 10 March 2021, you will be prompted to update all your payroll companies to Release 5.6a.

When you launch your subscription, you will receive either an Suggested Update or Mandatory Update message.

Suggested Update: You will have the option to Update Now (which will convert the data to the new version and apply the new changes, should be done in new pay period) or Update Later (continue with Release 5.5b, for example you have not rolled into a new pay period). The update must be installed in March 2021, and all users are urged to access and update as soon as possible. 

Mandatory Update: This message will only display if you did not update in the recommended timeframe and will require you to Update Now or Cancel. If you Select Update Now, but do not select to convert the company data when launching the application, the companies will not reflect on your Company Listing screen. At this point, you will have no other option, but to update the system.

Users who have not installed this mandatory update, must install it as soon as possible. Release 5.6a must be installed in a new pay period, before paying your employees as PAYE recalculations will take place.

Frequently asked questions:

Do I need to update my tax year-end system to Release 5.6a?

Why is my February 2021 company Skills contribution extremely high after updating to Release 5.6a?

Can I install the Tax update if I have already paid my employees?

Can I install the Tax update if I have already started processing payroll?

How do I delete my reimbursive travel transactions,if I loaded Release 56a after capturing my travel transactions for the current period?

How do I delete a reimbursive kilometer travel transaction for the current period?

How do I backdate my medical beneficiaries if I loaded Release 5.6a in the second week of the month or in April?

How do I correct my reimbursive travel kms, if I loaded Release 56a in April or in the second week of the month?

How do I delete/cancel Job Costing reimbursive kilometers transactions for the current period?

How do I delete/cancel Job Costing reimbursive kilometers transactions for the previous period?