Unable to link payroll company to your Sage account
Description
Your latest software update installs the components for the process to link your companies with your Sage account.
Initially you have 30 days after your install to link your Sage account and payroll companies. We refresh the connection annually, requiring you to log in with your Sage account.
In some instances, the Sage account login screen doesn't appear.
Cause
In some instances, the Sage account login screen doesn't appear.
You don't have the appropriate permissions to install all components for the feature
Test your connections for Sage Connected Services.
Check that the program file
SageLogin.exe is in the payroll directory
EVS.VDB6 is in the (C:\User\username\AppData\Local\EVS\Data) directory
Verify that the following folders appear in the payroll directory with files and sub folders:
Runtimes
SageLogin.exe.WebView2
TIP:
If you don’t have any of the files or folders mentioned above, contact the Sage Customer Support team.
Review the registry keys on the Registry Editor (RegEdit) and make sure the following paths are correct:
How to access the Registry Editor:
Click Search on the taskbar
Type regedit, then press Enter
If prompted by User Account Control, click Yes to allow access
Check the paths on the following registry keys:
Computer\HKEY_CURRENT_USER\SOFTWARE\Connected Services: The EssDataPath key displays the payroll path
Computer\HKEY_CURRENT_USER\SOFTWARE\EVS: There should be a token key entry and it should have a value
Permission Checks
You need the following permissions on the specific files and folders:
Payroll Folder: You need full administrative rights, and remove "read-only" attributes
SageLogin.exe WebView2 folder: You need full administrative rights to the SageLogin.exe WebView2 folder (Subfolder in the payroll folder)
SageLogin.exe file: (file in the payroll folder)
Set compatibility to run the file SageLogin.exe as administrator:
Right-click on the file SageLogin.exe
Select Properties, then select the Compatibility tab
Choose “Run as Administrator"
Click Apply, then click Okay
Exclude the payroll system directory from active antivirus scanning:
Ask you IT to ensure they deactivate active scans on the system folder
Set scanning for after hours, when no-one accesses the system
Check for running instances of SageLogin.exe.
The program SageLogin.exe launches to open the Sage account login screen.
Open Task manager:
Right-click the taskbar (bottom of the screen)
Click Task Manager
TIP:
On Windows 11, this option appears when right-clicking the Start button.
Check under the processes if the Sagelogin.exe application is still running.
Close all the running applications.
Access the payroll again.
How to test the SageLogin.exe application:
Open Command Prompt with administrator rights:
In the Start Menu, type cmd
Right-click on Command Prompt
Choose Run as administrator
Click Yes if prompted by User Account Control
Change the directory to the payroll path
Type the command: SageLogin.exe payroll and press Enter
The expected outcome is to see the Sage account login screen
Complete the details and click Login
You can no longer postpone connecting to your Sage account.
The onscreen message indicates the countdown days expired and you must link the Sage account. Click Get Started and sign onto Sage Account to log into your company.
