Troubleshooting Sage Bank Feeds
General troubleshooting - If you’re not receiving any new feeds, they could be delayed. After 15 minutes you can refresh your bank feed to check for new transactions.
- Log into your online banking service to confirm your password and security information is correct and that you’ve entered the same information in Sage Accounting. Ensure that you are logging in via a web browser and not a mobile app.
- Manually type in your login details, and do not used the details saved in the browser.
- Log in to your online banking service to check that there are no outstanding changes to the terms and conditions that you must acceptt, including outstanding messages.
- Ensure that the language on your online banking is set to English. Sage Bank Feeds only works with English. If you are unsure how to change this, please consult with your bank.
- Check that the details you have entered on the Manage Bank Feeds screen are now correct. Log out of your banking and attempt reconnecting on Sage Accounting.
The below articles provide steps one can use to further troubleshoot problems on Sage Bank Feeds
There are occasions where the banking site is unavailable to 3rd party integrations. This could be due to an upgrade or maintenance on the banking site. You can find the status of your bank here - Bank Feed Status Page |