| Bank | Operational(Y/N) | Issue Raised | Tentative ETA/Solution | Additional Information |
| Nedbank | Y |
|
| Nedbank Feeds are expected to have transactions delayed for 4 days.
The delay can sometimes be up to 7 days.
Reason for this: To avoid Duplicate transactions, Yodlee Implemented a “Pending Transaction Logic” to keep the transactions in pending status for 4 days. |
| Nedbank Business | Unavailable | Unable to link accounts |
| Only the 300 series business profiles that uses retail Online Banking and Money app channels are supported.
The 400 series business profile that uses the Nedbank Business Hub with authentication isn't supported.
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| Nedbank Direct Feed | Y |
|
| View our article on adding Nedbank Direct Feed |
| Standard Bank | Y |
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| ABSA | Y | Terms and Conditions on the ABSA site need to be accepted. Once actioned, update login credentials on Sage Bank Feed for feeds to refresh successfully. |
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| TerCapitec | Y |
|
| Capitec has made changes to its use of Multi-Factor Authentication. A QR code will display and needs to be scanned using the Capitec Mobile App before timeout.
Should the QR code not display, please attempt to refresh the screen a few times for it to display as it is a load issue on the Capitec site. |
| FNB Direct Feed(Business) | Y |
|
| View our article on adding FNB Direct Feed |
| FNB Personal | Y | |
| View our article on how to add FNB Personal Account |
| Investec | Y |
|
| To add an Investec Bank account, a user needs to be the owner or admin and MUA L4(User Level 4). Anything below Level 4 will result in the feed not adding.
The user must check the banking site to verify user access or contact Investec. |
| Mercantile | Y | I cannot find Mercantile Bank when searching on Bank Feeds | Search for Capitec Business and select the option with https://digibank.mercantile.co.za/ Mercantile is a division of Capitec Bank | Mercantile Bank uses real-time MFA(Multi-Factor Authentication). Each time a user logs into their Mercantile Bank online account, an OTP is generated due to MFA.
Due to this feature on Mercantile Bank, the user will need to reauthorize their Sage Bank Feed more regularly. Failing to reauthorize the Sage Bank Feed with credentials will result in no transactions coming into Sage until the feed has been reauthorized. |
| African Bank | Unavailable |
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| Discovery | Unavailable |
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| Please note that Discovery Bank is no longer available for Bank Feeds. Users can import the statements manually. Please view the Sage KB article on how to import |