I am not on a compatible version to upgrade to Release 5.6a, what should I do?

Summary

This article will provide you with guidance on the process to resolve the issue if you are not on a compatible version to upgrade to Release 5.6a on Sage Classic, Sage Premier, Sage 200c VIP

Description

The following items are included in Release 5.5a:

RSA: Interim/Mid-year Reconciliation IRP5 changes (including new IRP5 codes)
Africa Tax Countries Tax Files: Angola, Kenya, Tanzania and Zimbabwe
Africa Tax Countries Reports: Lesotho, Mauritius and Zambia
New Flexi Leave Import and Export Utility (Sage Premier only)

Please refer to our latest Release Notes for more information and full details of what is included in this release.

NOTE: Premier HR and Premier ESS Users: Your Payroll Application may not be updated without also updating your HR and ESS Applications. These applications have to be updated consecutively.

Cause

You are on either Release 54a, 54b or 54c/54c+ and you are unable to load Release 56a on your payroll system.

Resolution

In order to upgrade to Release 5.6a, your payroll system must be on Release 5.5a. You will need to perform the following steps to update your payroll system to Release 55a.

Step 1: Make a full system backup of my payroll system

How do I make a full system backup

Step 2: Which reports can I print before I install the update to reconcile my payroll?

Step 3: How do I downoad the software for Release 5.5a?

The software for Release 5.5a, can be downloaded from the Customer Zone.

Click on the Updates Tab
Select the correct software
Select Click here to view on Release 5.5a
Click on Download software

Step 4: How do I check where is my payroll directory path?

How do I locate my payroll directory?

Step 5: How do I Install the software for Release 5.5a on my payroll system ?

Click here for the instructions on how to install Release 5.5a

Step 6: How do I update all my payroll companies ?

When you access your Payroll Companies for the first time after installing the Release, you will be warned that all your Companies must be updated to Release 5.5a. Only if you have made a Full System Backup, click on Continue, otherwise click on Exit and phone the call Centre for assistance. Once all the Companies in your Directory have been updated, this message will no longer be displayed.
The Update Options Screen will be displayed. Select the required option, e.g. Update all Companies (to Release 5.5a). Click on Continue.
While each Payroll Company is being updated, either the progress of the conversion of the files, or the code of the employee who is being updated, will be displayed.

Step 7: What should I do after I have updated my companies to Release 5.5a?

You will need to re-print the Co.Recon report and detailed EMP201 reports to balance and reconcile your payroll to the orignal amounts on the payroll system. If you do not reconcile and balance your payroll system, this may result in differences when you completing your EMP501 for the SARS Submission. If you are unsure of this process, it is highly recommended that you consult with your accredited Business Partner for further assistance.

You have now successfully installed and updated your payroll system to Release 5.5a. You can follow the same process and install Release 56a.

NOTE: If you are not on the correct version you will be required to download and install multiple software releases.

I am not on a compatible version to upgrade to Release 5.6a, what should I do?

Summary

Description

Cause

Resolution

SUPPORT & TRAINING

PARTNERS

COMPANY

FAQs