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ERROR: 'Status 98 ... Index file corrupt'

Created on  | Last modified on 

Summary

Steps to resolve the error 'Status 98 ... Index file corrupt' on Sage VIP Classic and Sage VIP Premier.

Description

The error code 'Status 98' refers to the index file becoming corrupt. The system isn't able to read the data correctly. 

The error message appears when accessing the system, or processing on any screen. The error indicates the specific corrupted data file (.PAY). 

Cause

The error appears when the application unexpectedly closes (for example, connection error, computer crash). As a result, the data and index file to be out of sync.

Common causes of data corruption:

  • Closing the payroll application while still accessing records (for example, Task Manager)
  • Power failures
  • Network connection failures and slow network connections
  • Faulty network cables resulting in data packet loss
  • Slow user computers
  • Antivirus applications (some antivirus software scans mapped drives by default)

Resolution

Resolve the error by using the rebuilt utilities on the corrupted data files. You follow these solutions to fix the data:

 CAUTION: If the rebuild process indicates any loss of data, contact the Customer Support team for assistance. 

 

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