 CAUTION: All users should exit the system before this action is performed.
Rebuild through Support Help (If you are unable to rebuild the files using this option, click here to access the article "How do I rebuild files through Command Prompt") - From the Company Listing screen select Sup Help
 - Under the VUTIL Options, you will be able to make your rebuild selections:
- Select the option of which files you need to rebuild:
- Rebuild All Data Files - will rebuild all files for all companies in the system folder
- Rebuild Specific File - enter the specific file mentioned in the error message e.g VPCNT001 (not necessary to add file extension)
- Rebuild Specific Company - Select a specific company
- Select -R (Recommend) - only use the other options if instructed.
- Click on Rebuild and select Yes to confirm all users are logged out the system
- Select Yes to replace original files with the new file.
- The process will open a Command Prompt screen and run through the specific files selected to rebuild
- Once complete, the message "Vutil Rebuild Successful"
- Access the payroll company and continue processing
CAUTION: Should you receive any error messages during the process, search for the specific error message on Sage Knowledgebase for possible solutions Read more: How do I enter my Site Code when calling Sage Customer Support? |