Reset users

Summary

Steps to reset active user sessions on Sage Payroll Professional. This closes any active sessions on the live payroll, tax year-end or backup instances.

Description

Resetting user sessions close any active session, and as a result lose any unsaved processing.

This feature resolves the following errors:

Resolution

Reset users for live payroll instance

  1. On the Active Payroll Subscription screen, click 'More actions'.
  2. Select Reset Users.
  3. Click Reset.
     

Reset users on Tax Year End instance

  1. On the Active Payroll Subscription screen, click 'More actions'.
  2. Select Tax Year End Management.
  3. Locate the specific tax year and month.
  4. Click 'More actions'.
  5. Select Reset Users.
  6. Click Reset.
 

Reset users on backup instance

  1. Retrieve your backup: How to retrieve a backup.
  2. Click the company name under Retrieved backups.
  3. Select Reset Users.
  4. Click Reset.

Solution Properties

Solution ID
200304131950151
Last Modified Date
Thu Aug 27 06:05:38 UTC 2026
Attributes
Product Details
Featured: Featured
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