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Errors when emailing documents and reports from Sage 50cloud Pastel Accounting

Created on  | Last modified on 

Summary

In this article provide solution for errors or issues that you get when trying to email documents and reports from Sage 50cloud Pastel Accounting.

Description

When trying to email documents and reports from Sage 50cloud Pastel Accounting you may receive the errors below.

  1. Either there is no default mail client
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  2. Cannot send email
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  3. A program is trying to access email address
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Resolution

Watch video here on how to resolve the issue.

CAUTION: This solution requires advanced knowledge of your computer's operating system. Contact your system administrator for assistance. Modifying your Windows Registry incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows Registry. Always create a backup of your data before proceeding with advanced solutions. 


Please ensure that you get the same error if you try to email another report i.e. Trial Balance, Income Statement etc. Should the error occur when trying to email multiple reports or documents please check if the error occurs if you try to email from the Demo company. 

Follow the steps below to resolve the issue.

 NOTE: We have used collapse to make the content easier to read. You will need to click on each step to expand and see more details.  Click on each step to expand and collapse.