Solution Properties
Solution ID:
200124120037564
Last Modified Date:
Thu May 08 12:21:21 UTC 2025
Taxonomy Path:
Case category//How do I...//download/install/activate/upgrade
Author:
[email protected]
How to run a repair installation
Description
Cause
Resolution
  1. Hold the Windows key + E to open file explorer.
  2. Go to your local dive/C Drive.
  3. Right click the Pastel/Xpress folder.
  4. Select Rename and rename the folder to Pastelxx/Xpressxx.old. 
    • xx represents the version of Sage 50cloud Pastel you're running
    • For example: Pastel19 or Xpress19
  5. Go to the installation file and double-click on it.
  6. You can go to https://pastelupdate.sagesouthafrica.co.za/ to download the installation if applicable.
  7. Select Next and then click Repair.
  8. Select Next then Install.
  9. Click Finish.
  10. Restart your computer.
Steps to duplicate
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