If you have any issues with the installation hanging, you get error that the wizard was interrupted or if some of the components and files for Sage Pastel Accounting are not blocked during the installation, you can try the solutions as below.

Log in as Administrator for Windows

Ensure that you are logged in as Administrator for Windows before installing and that you have set the installation to be installed on all user profiles.

The way to check whether you are logged into Windows as a user with administrative rights differs for each version of Windows:

Windows 7 and Vista

• Open menu Start…Control Panel
• Open User Accounts
• Click Manage another account

Windows 8 and Windows 10

• Right-click in the bottom-left corner of your screen, and then click Control Panel.
• Open User Accounts
• Click Manage another account

There will be all user accounts listed on the page. Each account has assigned some status (Administrator, Standard user, etc.). Before installing or reinstalling, or before proceeding with any action that requires administrative access, please make sure that you are logged into Windows under an account with the status Administrator.

Note that you need to contact your IT Technician or Network Administrator if you are not sure how to do so.

Turn Off User Account Control

Before installing Sage Pastel Accounting we recommend that you turn off User Account Control, disable antivirus and disable the firewall. Note that some of the features for Sage Pastel Accounting do not function properly if the User Account Control is on. Refer to Article How do I turn off User Account Control, if needed.

Disabling antivirus and Disabling Firewall

Note that you need to contact your IT Technician or Network Administrator before disabling antivirus and disabling the firewall. You can enable antivirus software and firewall after the installation.

If you do not want to disable the firewall, you can try adding the ports for Pervasive. Refer to Article How to add the Pervasive database and ports to the Windows firewall, if needed.

Windows Updates

Ensure that your machines are using the latest Windows Updates. When the screen opens up it should show that Windows is up to date as shown on the example below from Windows 7. Note that if you are using a different operating system the literal might be different.

To check this on Windows Vista go to Start…Control Panel, and type in “windows update” into the search box. You’ll see a link for Windows Update. Click the link.

To check this on Windows 7 go to Start…Control Panel, and type in “windows update” into the search box. You’ll see a link for Windows Update. Click the link

To check this on Windows 8, 81 or 10 go to Start screen by clicking on the Start button, search for “windows update”, and you should see an option for Windows Update settings. If you do not see the option, you will need to change to search through your Settings first.

If you are in Windows 10, you need to search the Start Menu instead, but it’s the same procedure.

Microsoft .NET Framework 4

Ensure that you are using Microsoft .NET Framework 4 or higher. You can check this under the Control Panel on Programs and Features. This will show as below. The Sage Pastel Accounting installation will check and detect if Microsoft .NET Framework 4 or higher is not installed. If this is not installed, the Sage Pastel Accounting installation will install this. If you get any error regarding installation of Microsoft .NET Framework 4, please contact your IT Technician to assist with installing Microsoft .NET Framework 4 or higher.

Microsoft SQL Server Compact 3.5 SP 2

Ensure that you are using Microsoft SQL Server Compact 3.5 SP 2 or higher. You can check this under the Control Panel on Programs and Features. This will show as below. The Sage Pastel Accounting installation will check and detect if Microsoft SQL Server Compact 3.5 SP 2 or higher is not installed. If this is not installed, the Sage Pastel Accounting installation will install this. If you get any error regarding installation of Microsoft SQL Server Compact 3.5 SP 2, please contact your IT Technician to assist with installing Microsoft SQL Server Compact 3.5 SP 2 or higher.

Sage Pastel Accounting Downloaded Installation Files

If you have downloaded Sage Pastel Accounting installation files, please ensure that the file downloaded is the correct size. To check what the file size for the installation you downloaded is please contact our Sage Pastel Accounting Support Team.