System error: 'Personal Details Not Updated' when saving or moving between Employee Information screens

This article will assist to resolve the system error "Personal Details Not Updated" when saving a record or moving between employees on the Employee Information screen (IS) on Sage Business Cloud Payroll Professional.

You are using Sage Business Cloud Payroll Professional.

​When you save/close the employee record or navigate to another employee record from the Employee Information screen (IS), the following message appears:

NOTE: This issue will cause that the employee record does not upload and update correctly to Self Service or Mobility

• Access the Employee Information screen
• Verify the Address Details tab to confirm that the address fields do not contain invalid values or characters in any of the address fields (for example, the are letters and not numbers in the postal code blocks)
• Verify on the Payments Details tab to confirm that none of the fields include invalid characters (numerical and alpha only)
• Check all employee screen field for unwanted commas and other punctuation
• Run the IRP5/IT3a Validation report to confirm all the personal information fields were completed correctly. Click here for more details
• If the employee is flagged for Mobility/Self Service, untick and re-tick the tickbox on the IS Analysis Details tab
• Should the issue persist, the only option will be to generate a new GUID number for the employee. For a new employee, this is no issue, however for existing employees already uploaded to Self Service or Mobility, will result in up-loading and creating a new online profile. click herefor more details on how to create a new GUID for the employee