Summary
This article provides guidance to resolve the error when exporting your ACB file on Sage VIP Classic and Sage VIP Premier
Description

Cause
THe cause of this issue is under investigation, however seems isolated to specific user environments, and only certain computers.
Resolution
NOTE: In order for the system features to work correctly, you must ensure that Microsoft .NET 3.5 has been enabled on the computer. Click here for more details.
The following steps will assist you to resolve the error:
CAUTION: We recommend to discuss this solution with your IT technicians before applying the changes on your workstations. Sage does not take any responsibility for any damages caused by any third party programs and solutions mentioned in this article.
- Ensure the computer meets the system requirements for Sage VIP
- Close your payroll application
- Access your Control Panel > Programs and Features, and uninstall the applications Sage Connected Services and Sage VIP Runtime
- Access the payroll application, which will reinstall Sage Connected Services and Sage VIP Runtime
- Repair .NET 3.5 and 4.8 using the Microsoft .NET Framework Repair Tool . Restart the computer once completed.
- Access your Control Panel, and check for pending Windows Updates on the workstation and restart once installed as there might be some .NET updates which still have to be installed.
- The steps above should be done on the workstation(s) and on the server (in network environment) impacted by the error.
- Should the issue persist, we recommend that new versions of .NET Framework is downloaded and installed on the workstation.