How to access live chat support

Live Chat allows you to interact with Sage if you have a short, simple inquiry that needs a quick answer.

1. Access your payroll application.
2. From the Company Listing screen, click the Customer Portal icon.

 NOTE: You can log in to the Sage Portal through your browser. 

3. Log in to the Sage Portal with your site code, registered email address, and password. 

NOTE: If you don’t have a password or forgot your password, you can reset it: How to reset my password on the Sage Portal.

4. Click the Chat icon

5. Select the specific team you want to talk to, then click Continue:
   • Finance
   • Sage VIP Classic/Premier Payroll Support
6. Enter your name, subject of your query, account number (Site Code), and email address.
7. Click Start Chat to connect to a support consultant.