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How to access Live Chat

Created on  | Last modified on  Highlight Matches

Summary

How to access Live Chat for Sage VIP Classic and Sage VIP Premier.

Description

Live Chat allows you to interact with Sage if you have a short, simple inquiry that needs a quick answer.

Resolution

  • You can access Live Chat via the following steps:
    • From the Company Listing screen of your payroll application, click the Customer Portal button  Image
    • From your internet browser, go to https://portal.sage.co.za/shp
  • Log in to the Sage Portal with your Site Code, registered email address, and password. 

NOTE: If you do not have a password yet or forgot your password, click here for the steps to reset your password. 

  • Click the Chat icon Image
  • Select the specific team you want to talk to and click Continue:
    • Finance
    • Infoslips
    • Sage VIP Classic/Premier Payroll Support

Image

  • Enter your name, subject of your query, account number (Site Code), and email address
  • Click Start Chat to connect to a support consultant

NOTE: Live Chat is ideal for your simple, short questions and queries. For more complex queries, you can use one of the other support channels by clicking here.