How to access Live Chat

Live Chat allows you to interact with Sage if you have a short, simple inquiry that needs a quick answer.

• You can access Live Chat via the following steps:
  • From the Company Listing screen of your payroll application, click the Customer Portal button 
  • From your internet browser, go to https://portal.sage.co.za/shp
• Log in to the Sage Portal with your Site Code, registered email address, and password. 

NOTE: If you do not have a password yet or forgot your password, click here for the steps to reset your password. 

• Click the Chat icon
• Select the specific team you want to talk to and click Continue:
  • Finance
  • Infoslips
  • Sage VIP Classic/Premier Payroll Support

• Enter your name, subject of your query, account number (Site Code), and email address
• Click Start Chat to connect to a support consultant

NOTE: Live Chat is ideal for your simple, short questions and queries. For more complex queries, you can use one of the other support channels by clicking here.