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Exception: Tax Total 4473 has a value but 3825 & 4003 do not have values

Created on  | Last modified on 

Summary

Sage Pastel Payroll: This exception states that the total value that has been paid by the company toward your Provident fund, but the fringe benefit was never processed

Resolution

If you are doing your Bi-Annuals or Year End submission when you get this error/exception you will need to Restore back to the last period for that reporting phase. The last period will be August (Bi-Annuals) or February (Year End) to do this correction. If you restore you will need to then recapture all of the months between the month you are restoring to and the one you are currently in. If you do not wish to recapture, then you can have a chargeable datafix done.

NOTE: If this is for a Terminated employee, you will have to either restore back to the period that the employee was terminated in and recapture, exclude the employee from the IRP5 export and create a manual IRP5 in the [email protected] system for the employee, or reach out to your Business partner to get a datafix done.

  1. Click on Process, Payslips.
  2. Navigate to the employee in questions payslip. Make sure there is either an employee deduction or Company contribution in regards to the Provident fund on the payslip (This is dependent on the Employee’s structure and agreement with the fund). The codes that could be used: 9004 or 9005 or 9006 or 9007.
  3. The Code 6411 should also be processed. If the code 6411 does not populate with a value, please check the Setup of the funds tab on this employees Edit, Employee Masterfile screen.

    NOTE: It is important to note that 6411 won’t automatically back calculate. If you are only adding in this code in the August/February period, but you have been using it from the March period, you will have to override the amount on the benefits tab and calculate what the value should be in order to take in all of the months from March up to the current period.

If you wish to not restore a backup and rather have a Consultant do a datafix for you, you can make a booking using the online platform here.

TIP: If this is for a Terminated employee, you will have to either restore back to the period that the employee was terminated in and recapture, exclude the employee from the IRP5 export and create a manual IRP5 in the [email protected] system for the employee, or reach out to your Business partner to get a datafix done.

For more information regarding your Pension Fund setup please check our Knowledgebase