Get support with eFiling and e@syFile™ Employer software platforms
Summary
Guidelines who assist with actions on the South African Revenue Service (SARS) e@syFile™ Employer and eFiling platforms. This includes submissions from Sage VIP Classic, Sage VIP Premier and Sage Payroll Professional.
Description
We explain who can assist you with the different actions available on the SARS platforms.
Resolution
Who'll be able to assist you
| Action | Who can assist |
| Make a database backup of SARS e@syFile™ Employer | SARS or Business Partner |
| Restoring a database in SARS e@syFile™ Employer | SARS or Business Partner |
| Downloading or installing e@syFile software or assisting with any technical errors as a result of the download | SARS or Business Partner |
| Adding or changing passwords on SARS e@syFile™ Employer | SARS or Business Partner |
| Verify all relevant data on your payroll application | Business Partner or Sage |
| Correct export validation errors (Test Run, Live Run) | Business Partner or Sage |
| Export IRP5 file from payroll software (Test Run and Live Run) | Business Partner or Sage |
| Correct import file validation errors | Business Partner or Sage |
| Cancel certificates on SARS e@syFile™ Employer | SARS or Business Partner or Sage |
| Capture manual certificates on e@syFile™ Employer | SARS or Business Partner |
| Revise/restate EMP201 values on eFiling | SARS or Business Partner |
| Complete the EMP501 Declaration on SARS e@syFile™ Employer | SARS or Business Partner |
| Submit EMP501 electronically via SARS e@syFile™ Employer/eFiling | SARS or Business Partner |
| Generate IRP5/IT3(a) certificates to PDF | SARS or Business Partner or Sage |
| Resubmission of previous tax years | Business Partner |
| Any SARS eFiling related enquiries | SARS |
Contact details for SARS
- Website
- Contact us page
Contact a Business Partner
- View your Business Partner's information on the Sage Portal
- Book a consultation with a Business Partner
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Solution Properties
- Solution ID
- 200405191340975
- Last Modified Date
- Fri Feb 20 09:57:55 UTC 2026
- Views
- 0