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I am unable to tick Manual/[email protected] Issued to exclude an employee from the IRP5 submission file as it is greyed out

Created on  | Last modified on  Highlight Matches


In order to exclude an employee from the IRP5 export file, users must access the Employee Information (IS) screen under the Statutory Details tab, where the Manual/[email protected] Issued field must be ticked., on Sage VIP Classic and Sage VIP Premier.


If the Manual / [email protected] Issued field is greyed out and does not allow the user to tick the box, then it indicates that the user has already completed a 'live' run, whereby an export file was already created.

This is confirmed if there is a value in the 'Live Cert No' field. Even if users now reset the 'Live' run, this field will remain greyed out.

In order to access this field:

  • Vesions prior to Release 5.7b: Obtain a VIPSD password from the Sage Support desk to access the company. You will require to complete a form and submit to Sage, prior to receiving access.
  • Access the Employee Information Screen (IS)
  • Select the Statutory Details tab
  • Remove the certificate number next to the Live Cert. No field of the applicable certificate. 
  • Exit the screen and return to the Statutory Details tab.
  • The tick box will be available flag for Manual / [email protected] Issued.
  • Once the field is ticked, the employee record will be excluded from the new Test / Live run.

Click here to read about VIPSD letters/passwords.