Download Support Authorisation letters

The following Support Authorisation letters are available on the Support Help screen: 

• Date Change Letter - complete if you need Sage Support to help with any date change
• VIPSD Letter - Complete this letter if you're unable to access the system or activate features
• Change Company Status  - Complete if you need assistance changing the company status to Live
• Delete Company - Complete if you're unable to remove a company from the list
• ODBC Access - Complete if you're unable to access the ODBC Configuration

To receive access with the VIPSD passwords, follow these steps:

1. Access your payroll system.
2. From the Company Listing Screen, select Sup Help on the menu.
3. Locate the Support Authorisation Letter section on the Support Help screen.
4. Choose the required letter from the dropdown list.
5. Select Support Letter.
   The required letter downloads for you to complete.
6. Submit your request to Sage Customer Support.
   Log a query on the Sage Portal and attach your documentation.
   A consultant will contact you to help with your request.

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ODBC Super User Access Letter