ERROR: 'Runtime error 372'

Summary

How to solve runtime error 372 when running reports Sage 50cloud Pastel.

Cause

The VSview and VSprint ocx files are either missing or corrupted.

Resolution

  1. Hold the Windows Key+E on your keyboard to launch the File Explorer.
  2. Select This PC and your local disk drive (Normally C:).
  3. In the top right-hand corner, type vsprint and Search.
    File explorer search showing VSprint ocx files.
  4. Select the files named vsprint8.ocx and delete them.
  5. Search for vsview and delete all vsview files you find.
  6. If you find no vsview files, continue.
  7. You'll need to run a repair on Sage 50cloud Pastel.
  8. If the PC is the server, move the companies from the old folder to the new folder.
  9. Go to the Pastel/Xpress.old folder and select the companies, then click Copy.
  10. Now go to the new Pastel/Xpressxx folder and right-click and select Paste
  11. If you use Payroll, you'll need to uninstall and reinstall it.

If you need to add more users or companies to Sage 50cloud Pastel, leave your details, and we'll be in touch.

 

 

Solution Properties

Solution ID
200123095019183
Last Modified Date
Thu Mar 26 12:36:29 UTC 2026
Views
0