Summary
Check your data integrity in Sage 50cloud Pastel after a year end. This confirms your account balances moved to the new financial year without errors.
Resolution
Run the data integrity check
- Select File, then Data Integrity.
- Select Next.
- Select Verify the Data Only.
- Select Process.
The check runs. Sage 50cloud Pastel shows one of two results:
- No errors: Select Close. Your data is fine. Continue with your other post-year end tasks
- Error report: Follow the next step to recover
If the check finds errors, restore and re-run the year end
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Restore your pre-year end backup. See Restore a backup in Sage 50cloud Pastel.
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Run the data integrity check again to confirm your restored data is clean.
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If the check still finds errors, don't run the year end again. Contact Sage Support
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- Re-run the year end. See Process the year end in Sage 50cloud Pastel.
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Run the data integrity check one more time to confirm the re-run was clean.
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If the check still finds errors, contact Sage Support and request a data fix
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If you need to contact Sage Support
Have the following ready:
- Your customer number
- A copy of the error report
- The date and time you ran the year end