The Restore process

Sometimes, it may become necessary to restore data from your backupfiles if data is corrupted, hardware failure occurred, if data cannot be retrieved or computers have been stolen. When you do so, the system will overwrite your existing data. 

CAUTION: This is a potentially dangerous step. We strongly recommend that if you are unsure, please seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst. Prior to restoring over existing data, you should copy or backup the actual data files, even if you believe they are irretrievably corrupt.

To restore your data when you backup in Pastel

• Log into your company on Sage Pastel Accounting
• Select File > Restore

Sage Pastel will automatically pick up any backup that has been created on the computer or on the external drives

You will be able to select the most recent backup due to the date and time stamp visible on the backup. If the backup is not in a .zip folder, it will not be visible in the Backed Up Files column

• Select the backup you wish to restore and ensure that the backup is highlighted in blue

• Select Process to confirm the operation
• You will receive a warning message if you are restoring from your local drive, select Yes to proceed with the restore process

• You will receive another warning message, advising you that you will be restoring live data, select OK to proceed.

• Log back into the company and confirm that the necessary changes have been made to your data.

Unable to log into your company

This process needs to be followed if you are unable to open the company in Sage Pastel Accounting due to corruption

• Please ensure you are working on the server
• Locate the backup. The backup will be in a .zip folder
• Right click on that folder and select extract all. This will create a folder containing the company data

• Right click on the folder and select Rename
• Remove all the information in brackets, only the company name should appear.

• Paste the company folder inside your Pastel19/ Xpress19 folder
• Open Sage Pastel Accounting
• Select File > Open > Add Company > Add Company. Browse for the company you wish to add
• Double click on the company folder and select OK

• Select Close
• Select the company you just added, select Open. Have a look at the data that was just restored to insure it is the correct data.