| | What is 2-factor authentication (2FA)? |
| Description | It’s a simple way to protect your data from fraud and cyberattacks. 2-factor authentication adds extra security to your Sage account. Every time you log in, you’ll be given a 6-digit code to verify that it’s you. Protect your data with Sage 2FA
Phishing attempts, use of personal devices, and weak passwords can put your data at risk. 2FA adds an extra layer of authorisation when users log in, preventing third parties from accessing data even if a username or password has accidentally been shared or stolen. |
| Resolution | ▼Which Sage products have 2FA - 2FA is available for all Sage products and services that use Sage ID for account login. This includes, but is not limited to, cloud products such as Sage Accounting, Sage Payroll Profession, and Sage HR (via single sign-on/SSO) and connected services such as Banking Services or Sage Drive.
- Sage will be automatically enabling and mandating 2FA for users who log in directly to Sage products soon.
▼Where do I find a supported authenticator app? - Sage supports most third-party authenticator apps, including Microsoft Authenticator, Twilio Authy, and Google Authenticator.
- You can download any of these apps from the App Store on iPhone or Google Play on Android devices. Or you can use the authenticator app from your desktop/tablet with browser plugin.
▼What will the login process be like once I have setup 2FA? - After initial set-up, the login process will have one added step requiring you to enter a 6-digit code provided via authenticator app, SMS text, or phone call to your device. It’s easy to flag a device as 'trusted', which will save the 2FA information for 30 days before requesting another code at login.
▼What is a recovery code and why is it important? - Once 2FA is set up, you will receive a recovery code. It’s really important that users save this recovery code somewhere safe and accessible. This code will be required if you ever need to login but don’t have your devices with you to retrieve the code
▼Is 2FA mandatory? - Some Sage products require that you use 2FA to log in. In the future, all products will require you to set it up.
▼What is a recovery method? - A recovery method is your last resort to logging in when you have lost your 2FA device and your recovery code. It can either be a phone number or an email address. If you need to log in and you don't have any other option available, we will send you a code to your recovery method so that you can log in or remove 2FA altogether.
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