NOTE: Are you an employee trying to access your payslips and P60s online? - Click here >
If your employer uses Sage to provide your payslips online, depending on their setup, you either use Sage HR or Sage Employee Online Services.
Before you can log in or reset your password to either of these Online Services you must set up access from your welcome email. If you don't have a welcome email, your employer can resend you a new welcome email, as long as they're using the correct email address for you.
If you're having issues logging in, it is common to be because of one of the following reasons:
- You haven't set up your access from your welcome email
- You're using the wrong email address
- You're entering an incorrect password
- Your profile has been deleted by an admin user
You must contact your employer for them to investigate this, as only they have access to amend your email address or resend you a welcome email if required. For security, only an admin user for your company can contact Sage support as they can answer security questions for your employer's company account with Sage.
Your Sage account allows you to access the different Sage products and services through a single sign on. (This was formerly known as your Sage ID).
You’ll use your Sage account to access your products and services. No matter how many of our products you use, you'll only ever need to remember one email address and one password to log in. If you start using a new Sage product or service in the future, you can log in seamlessly with your existing Sage account. Changing your Sage account (like changing your password) will update across all your devices.
Please note that some products are not yet using the Sage Account functionality, we are working on bringing them all into single sign on.
Below is a series of guides to help you with frequently asked questions. For any further assistance, please use the support options listed at the bottom of the guide.
NOTE: If you are an employee user whose employer uses Sage to provide your payslips online, please contact your employer directly for support with your login if our guides below don't answer your query.
Sage will be automatically enabling and mandating 2-factor authentication (2FA) for all users accessing Sage products with their Sage account soon, you're encouraged to set it up now.
|How to sign up to 2-factor authentication >
|Can I remove 2-factor authentication from my Sage account? >
For support with your Sage online account, please contact us.
NOTE: Employee users must contact their employer for them to contact us.
For product-specific queries, please visit Community Hub.
US & Canada
For support with your Sage account, please visit Sage.com/Resources.
|Pour trouver du contenu d'aide en français, veuillez consulter Sage.com
|Um Hilfeinhalte in deutscher Sprache zu finden, besuchen Sie bitte Sage.com
|Para encontrar contenidos de ayuda en español, visite Sage.com
|Para encontrar conteúdo de ajuda em português, por favor visite Sage.com
Please note this article is used by multiple regions. Do not make any updates to this article. If you have updates, report them to your local lead for Knowledgebase and they can get in touch with the global representative of Sage ID/Sage ID 2FA for requested updates.