Sage Accounting experiences performance issues from time to time due to:

• Internet speed and connection
• Internet browser settings
• Data size and limitations
• Issues regarding Sage servers

We’ll post updates on the Sage status page and Community Hub.

Checking internet speed

1. In your internet browser, open a new window.
2. Search speed test and select the one you want to use.
3. Run the speed test and check the download speed.

 NOTE: The recommended minimum download speed is 1 megabyte (mb) per second. 

Internet browser options

1. Clear your browsing history, cache, and cookies.
   Refer to the article How to clear your cache and cookies.
2. Use a different browser or use incognito mode.
3. On your computer, open Chrome.
4. At the top right, select More and click New Incognito window.
   A new window opens and you'll see the incognito icon on the top right.

System Limitations

Users will experience performance issues especially regarding reporting when the companies exceed the limitations.

You'll need to move to another Sage package when you exceed the below limits:

• 3000 Customers
• 3000 Suppliers
• 5000 Items
• 1000 Customer Invoices per month
• 1000 Supplier Invoices per month
• 2000 Bank Transactions per month

When you continue to experience issues, visit out status page to check for any outages.