Sage Accounting experiences performance issues from time to time.

Possible reasons include:

• Internet speed and connection
• Internet browser settings
• Data size and limitations
• Issues regarding Sage servers
• We’ll post updates on the Sage Status and Community Hub

Checking internet speed

1. In your internet browser, open a new window.
2. Search speed test and select the one you want to use.
3. Run the speed test and check the download speed.
   • The recommended minimum download speed is 1 megabyte per second

Internet browser options

1. Clear your browsing history, cache, and cookies.
   • The article How to clear your cache and cookies will guide you in these tasks
2. Use a different browser or use incognito mode.
3. On your computer, open Chrome.
4. At the top right, select More and click New Incognito window.
   • A new window opens
   • On the right of the address bar, you'll find the Incognito icon

System Limitations

Users will experience performance issues especially regarding reporting when the companies exceed the limitations.

Our Fair Usage Limits below provide some context around this.

• 3000 Customers
• 3000 Suppliers
• 5000 Items
• 1000 Customer Invoices per month
• 1000 Supplier Invoices per month
• 2000 Bank Transactions per month