For the full error list, view Sage Bank Feeds: Common Errors

Error code 517

Reason

Your account was not updated as the required additional authentication information was unavailable. Please try again.

“Accounting is unable to connect to your bank.  Please try again.  If the problem persists, please contact a Sage Accounting support consultant (Error 517).”

Solution

Come back and try again in a day or two. Something has changed with the link to your bank and it's going to take a bit of time to get things working smoothly again.

Error code 518

Reason

Your account was not updated as the required additional authentication information was unavailable.

“Your internet banking login details need to be updated. Confirm your login credentials at your bank's website and retry (Error 518).”

Solution

• Log into your online banking service to confirm that you have access and your password and security information is correct
• Check that you have entered the same password and security information in Sage Accounting.
• Try again the following day

Error code 519

Reason

Your account was not updated as your authentication information like security question and answer was unavailable or incomplete. 

“Your internet banking authentication details need to be updated. Confirm your authentication information at your bank's website and retry (Error 519).”

Solution

Confirm your login details at your bank's website and retry.