For the full error list, view Sage Bank Feeds: Common Errors

Error code 420

Reason

Your bank's site has merged with another online site.

“New login details are required by your banking institution. Please update your Internet banking details and if required, update your Login Credentials in Accounting under Manage Bank Feeds (Error 420).”

Solution

Visit your bank's site to confirm your login details.

Error code 421

Reason

Your request cannot be completed as the language setting for your account is not English.

“The language used for your Internet banking account is not supported. Please log on to your Internet banking website, change the language to English and try again (Error 421).”

Solution

Online banking websites that are in a foreign language are not currently supported.

Error code 422

Reason

Your request cannot be completed as your account has been closed or cancelled. This error appears if there is an explicit message from your online banking service provider that your account has been closed or cancelled. You can’t retrieve statement information and transactions from a closed bank account.

“Your account appears to have been cancelled on your internet banking site. Please contact your banking institution for assistance. If your account credentials change, update your Login Credentials in Accounting under Manage Automatic Bank Feeds. Alternatively please contact Sage Support (Error 422).”

Solution

• Check if your account is closed, log in to your online banking service and check you’re able to access your account.

Error code 423

Reason

We were unable to detect an account.

“We're sorry, we couldn't find any accounts for you at your bank. Please log into your internet banking and confirm that your account is set up, then try again (Error 423).”

Solution

Log into your bank site to ensure that your account is available. If the problem persists, please contact your bank's customer support for further assistance.

Error code 424

Reason

Your request cannot be completed as the information for your account was unavailable. The bank feed through Yodlee is unable to connect to your bank account. There can be a number of reasons for this, but it is generally temporary and resolved in a few days.

“Your internet banking site appears to be unavailable.  Confirm that you can access your internet banking site from the bank website and then try again (Error 424).”

Solution

We recommend you try again the following day, but you can choose to refresh your feed sooner.

Error code 425

Reason

There are temporary bank feed issues. Retry at a later time.

“Your request cannot be completed due to technical difficulties at your bank. Please try again later (Error 425).”

Solution

Retry at a later time after your bank website has returned to normal operations.

Error code 426

Reason

Your request cannot be completed due to technical difficulties. The bank feed through Yodlee is unable to connect to your bank account. There can be a number of reasons for this, but it is generally temporary and resolved in a few days.

“Your request cannot be completed due to technical difficulties at your bank. Please try again later (Error 426).”

Solution

We recommend you try again the following day, but you can choose to refresh your feed sooner.

Error code 427

Reason

Your online banking site requires you to view a new promotion.

“Your banking institution requires that you view a new promotion or notification. Please log on to your internet banking website, accept or close the promotion and then try again (Error 427).”

Solution

Visit your bank's site, check out their message, and try again in Sage Accounting.

Error code 428

Reason

We could not update your account due to the bank site requiring you to accept new Terms and Conditions.

“Your banking institution requires that you accept new Terms and Conditions. Please log on to your internet banking website, accept the terms and conditions and then try again (Error 428).”

Solution

Please log into the banking website and read and accept the Terms and Conditions. We apologize for the inconvenience.

Error code 429

Reason

Your request cannot be completed as the site requires you to verify your personal information. Some banks require you to maintain up to date personal information and passwords for security purposes.

“Your banking institution requires that you update your personal information. Please log on to your internet banking website, update the information and then try again (Error 429).”

Solution

• Log into your online banking service and check your details are up to date or need to be updated.
• Retry the bank feed setup.