Get support with eFiling and e@syFile™ Employer software platforms
Description

In this article, we guide you who can assist you with the different actions performed on the SARS platforms.

Cause
Resolution

 

Step   Action Who can Assist
 1  Make a database backup of SARS e@syFile™ Employer   SARS or Business Partner
 2  Restoring a database in SARS e@syFile™ Employer   SARS or Business Partner
 3  Downloading or installing e@syFile software or assisting with any technical errors as a result of the download  SARS or Business Partner
 4  Adding or changing passwords on SARS e@syFile™ Employer   SARS or Business Partner
 5  Verify all relevant data on your payroll, for example, basic company information, personal details of employees, etc.  Business Partner or Sage
 6  Correct export validation errors (test run, live run)  Business Partner or Sage
 6  Export IRP5 file from payroll software (test run and live run)

 Business Partner or Sage

 7  Correct import file validation errors

 Business Partner or Sage

 8  Cancel certificates on SARS e@syFile™ Employer 

 SARS or Business Partner or Sage

 9  Capture manual certificates on e@syFile™ Employer 

 SARS or Business Partner

 10  Revise/restate EMP201 values on eFiling

 SARS or Business Partner

 11  Complete the EMP501 Declaration on SARS e@syFile™ Employer 

 SARS or Business Partner

 12  Submit EMP501 electronically via SARS e@syFile™ Employer/eFiling

 SARS or Business Partner

 13  Generate IRP5/IT3(a) certificates to PDF

 SARS or Business Partner or Sage

 14  Resubmission of previous tax years

 Business Partner

 15   Any SARS eFiling related enquiries

 SARS

 

Contact the South African Revenue Service (SARS)

Contact a Business Partner

[BCB:395:ZADK - Sage Intacct form (upsell):ECB]

 

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