| Action | Who can assist |
| Make a database backup of SARS e@syFile™ Employer | SARS or Business Partner |
| Restoring a database in SARS e@syFile™ Employer | SARS or Business Partner |
| Downloading or installing e@syFile software or assisting with any technical errors as a result of the download | SARS or Business Partner |
| Adding or changing passwords on SARS e@syFile™ Employer | SARS or Business Partner |
| Verify all relevant data on your payroll application | Business Partner or Sage |
| Correct export validation errors (Test Run, Live Run) | Business Partner or Sage |
| Export IRP5 file from payroll software (Test Run and Live Run) | Business Partner or Sage |
| Correct import file validation errors | Business Partner or Sage |
| Cancel certificates on SARS e@syFile™ Employer | SARS or Business Partner or Sage |
| Capture manual certificates on e@syFile™ Employer | SARS or Business Partner |
| Revise/restate EMP201 values on eFiling | SARS or Business Partner |
| Complete the EMP501 Declaration on SARS e@syFile™ Employer | SARS or Business Partner |
| Submit EMP501 electronically via SARS e@syFile™ Employer/eFiling | SARS or Business Partner |
| Generate IRP5/IT3(a) certificates to PDF | SARS or Business Partner or Sage |
| Resubmission of previous tax years | Business Partner |
| Any SARS eFiling related enquiries | SARS |