Solution Properties
Solution ID:
200207094015268
Last Modified Date:
Fri Dec 12 07:35:47 UTC 2025
Taxonomy Path:
Case category//I have a problem with...//download/install/activate/upgrade
Author:
[email protected]
ERROR: Server not registered/Registration code entered incorrectly
Description
Cause
  • When you've installed the incorrect product 
    • Example: You're licensed for Xpress but you install Partner 
  • The serial number you're using isn't for the installed version
    • Example you're using V18 serial number when registering Sage 50cloud
  • You've mapped the drive to the servers IP address and not the Server Name
  • You've mapped the drive the the wrong folder on the server
  • The registration files have become corrupted and need to be reset
  • The system date is incorrect on the pc you're registering
Resolution

 

  • Ensure that the product you've installed is the version you're registered for
    • Partner or Xpress
  • Ensure that you have the correct base serial number for the version you've installed
    • V11 - Starts with - K
    • V12 - Starts with - L
    • V14 - Starts with - N
    • V17 - Starts with - Q
    • V18 - Starts with - G
    • Sage 50cloud/V19 - Starts with - O

If you upgrade the serial number of the old version won't work and you'll receive this error.

Contact support for them to provide you with the correct base serial number.

Map the drive to computer name and not IP address

Map the network drive to the server computer name because of dynamic IP addresses the IP address.

This means that the computers IP address changes when turned on or rebooted.

Refer to the article Mapping a network drive for guidance.

Map to the correct folder on the server

Check that the folder you've mapped to on the server is the correct folder.

If you have multiple versions of Sage 50cloud Pastel installed it's possible to select the wrong folder.

Resetting the registration

  1. Hold the Windows key + E on your keyboard to open file explorer.
  2. Go to your local c drive and select the Pastelxx/Xpressxx folder.
    • Where xx represents the version of Sage 50cloud Pastel you're running
    • Example: Pastel19 or press19
  3. Search for Reset.exe and double click it.
  4. Select Clear Registry, Clear Registration and Clear Companies.
  5. Do this on the server and the workstation.
  6. Reregister your software on all machines starting with the server.

Ensure system date is correct

  1. Select Start then Settings.
  2. Select Time & language then Date & time. 
  3. Ensure you switch on the option to Set time automatically.
Steps to duplicate
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