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ERROR: 'Failed to extract 'UpdateProgramFiles' after retry'

Created on  | Last modified on  Highlight Matches

Summary

Solve the installation error 'Failed to extract 'UpdateProgramFiles' after retry. Please temporarily disable antivirus real-time protection and try again'. The error appears when updating to the latest software release of Sage VIP Classic or Sage VIP Premier.

Cause

The antivirus software is actively scanning files within your payroll directory during the installation process.

Resolution

  1. Close the onscreen error message.
  2. Restart the update installation process.
  3. If the error message appears again, disable your antivirus active scanning protection.
    • Contact your IT department or antivirus software vendor for assistance
  4. Run the installation process again.