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Access to payroll data after you cancel your subscription

Created on  | Last modified on 

Summary

How to manage payroll data after cancelling a cloud-based payroll subscription for Sage Payroll Professional.

Description

When you cancel your subscription for cloud-based payroll products, you have 30 days to access and extract your payroll data. 

Resolution

  1. Understand your access period: You have 30 days to access your payroll data after the cancellation date of your subscription. This includes the live, tax year-end and data backups.
  2. Refer to the EULA: For detailed information, refer to the Termination clause in the Sage Subscription End-User License Agreement.
  3. Extract your data:
    • You can extract data with the help of your Business Partner.
    • Extract payroll data and reports from your live payroll and tax year-end instances.
    • Available extracts include:
      • Flexi extracts of fixed and financial data (Excel format)
      • History payslips (PDF format)
      • 12-month reports per employee and company (PDF and Excel format)
      • IRP5 certificate files and reports
  4. Access to data backups: We don’t provide data backups or tax year-end instance data after termination of your license agreement.

 NOTE: Desktop products allow you to purchase a licence to own and use the software, while cloud-based products require a subscription.