Error: Not all companies are displaying when exporting the IRP5/IT3a report for multiple companies

To rectify the problem, you can follow the steps below:

1. It is expected that the all Employment Tax Incentive (ET) I setup (where companies are eligible or not) is the same in all companies included in the selection and export.

• Access the Basic Company Information Screen for each company 
• Tick the "Company Eligible" box on the ETI tab 
• Rerun the EMP501 report again.
• You can untick the "Company Eligible" box on the ETI tab again, before exporting the IRP5/IT3a Report, if the specific company should not calculated ETI.

2. Make sure the PAYE numbers are the same on the Basic Company Information Screen of all companies:

• From the Main Menu
• Click Company
• Select Basic Company Information Screen
• Remove and re-enter the PAYE number

3. Make sure the Calendar Month is the same for the selected companies

• From the Main Menu
• Click Company
• Select Basic Company Information Screen
• Click the BB button
• View the Calendar Month

4. Ensure the user printing the report exist in all the companies with the same password, and has permissions for the selected companies:

• From the Main Menu
• Click Company
• Select Access Control
• Select Advanced Access Control
• View the user's access setup
• If the user does not exist, create a user profile with the same username and password