Log a query on the Sage Portal

Use the webform on the Sage Portal to send your query details, screenshots, and documents to the Sage Customer Support team.

1. Log in to the Sage Portal.
2. Select Support then Log a Query.
3. Go to the dropdown list under What type of service do you require, then select Support. 
4. Complete the form:

   • Choose the type of query you want to log
   • Check the details that pre-populate from your Sage Portal profile
   • Change any details if you need to, for example, the product
   • Enter your query or request in the relevant fields
   • Complete all fields marked with an asterisk *
   • Attach one or more files if you need to
5. Select Submit.
   You'll receive an email with a reference number for your query.

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Reset your Sage Portal password

Maintain access permissions for users on the Sage Portal