Summary
How to log a query to customer support on the Sage Portal.
Resolution
- Log into Sage Portal.
- Click Support then select Log a Query.
- Select Support from the drop-down list under "What type of service do you require*".
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Complete the details of your query on the form:
- The form pre-populates with the Sage Portal details linked to your profile
- You’ll be able to change some details (for example, product) if required
- Complete the form with the details of your query or request
- Fields marked with * are mandatory to submit the form
- You can add multiple attachments to your query
- Submit the form.