Skip to content
logo Knowledgebase

Log a query on the Sage Portal

Created on  | Last modified on 

Summary

How to log a query to customer support on the Sage Portal.

Resolution

  1. Log into Sage Portal.
  2. Click Support then select Log a Query.
  3. Select Support from the drop-down list under "What type of service do you require*".
  4. Complete the details of your query on the form: 

    • The form pre-populates with the Sage Portal details linked to your profile
    • You’ll be able to change some details (for example, product) if required
    • Complete the form with the details of your query or request
    • Fields marked with * are mandatory to submit the form
    • You can add multiple attachments to your query
  5. Submit the form.

Related Solutions

How do I reset my password on the Sage Portal?

How can I give access to my payroll users on the Sage Portal?