Log a query on the Sage Portal

How to log a query to customer support on the Sage Portal.

1. Log in to the Sage Portal.
2. Select Support then Log a Query.
3. Go to the dropdown list under What type of service do you require*, select Support. 
4. Complete the form with the following details:
   • Choose the type of query you want to log
   • The form will pre-populate with your Sage Portal details linked to your profile
   • You can change some details, for example, the product if required
   • Enter the details of your query or request in the relevant fields
   • Complete all fields marked with an asterisk * to submit the form
   • You can attach multiple attachments to your query
5. Once complete, select Submit.

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