Error: " The file does not have a program associated ..." when printing screens, reports or payslips

Summary

The article guides you to resolve the error message "This file does not have a program associated with it for performing this action. Please install a program or, if one is already installed, create an association in the Default Programs control Panel" when printing payslips, audit reports or screenshots on Sage VIP Classic or Sage VIP Premier.

Description

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Cause

As from Release 6.1a, the print preview for payslips (using New Payslip Print), audit reports, history reports, and screens, will open in your browser.

The error message indicates the file type in which the preview is created, is not linked to a program on the computer.

Resolution

  • Click on the Windows button on your Task Bar
  • Locate your Control Panel
  • Select Default Programs
  • Select "Associate a file type or protocol with a program"
  • Select "choose default apps by file type"
  • Locate the file type .HTM
    • You must select your default browser (Google Chrome, Microsoft Edge, Mozilla Firefox) to be linked to this file type
  • Locate the file type .HTML
    • You must select your default browser (Google Chrome, Microsoft Edge, Mozilla Firefox) to be linked to this file type

 

 EXAMPLE: The default program selected is now Google Chrome:

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  • When these steps are complete, you will be able to print the payslips, reports or screenshots, where the preview will open in your browser.   

Solution Properties

Solution ID
231003132534190
Last Modified Date
Tue Oct 03 10:29:18 UTC 2023
Views
0