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Why is the "Next" button greyed out when installing the update?

Created on  | Last modified on 

Summary

This article will provide you with guidance on what to check if the "Next" button greyed out/inactive when installing a software update on Sage VIP Classic and Sage VIP Premier

Description

  • You are on the Destination Folder screen during the installation process
  • You have selected the Current / Live folder to install the update
  • When you want to continue with the update installation process, the "Next" button is greyed out and inactive.

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Resolution

 

  • At the ‘Current / Live Folder’, enter the directory name of your live Payroll directory or use the Browse Button to browse to your current directory
  • Once completed, click on Next. If Next is not available, you have selected an incorrect folder name to install the specific update
  • Please re-choose the correct payroll system path. Click here for steps on how to locate the payroll directory path
  • Also, ensure the payroll system is on the correct prior release to install the update. Refer to the Installation Notes to confirm the compatible version
  • The following files are checked and must be in the VIP system folder in order to continue with the installation:
    • VIPSAL.ACU
    • WRUN32.EXE
    • FLDPREM.Rxx (where  xx denotes the base version e.g. R47 for Release 4.7)
    • VERSION.STU
    • UPDATE.VIP
  • If any of the files are missing, there is a possibility some files are missing from the folder.
  • Validate that the update is installed on the server and not on the local machine