ERROR: 'The last Start Of Period Failed'

We guide you to solve the error " 'The last Start Of Period Failed'. The error appears when accessing a company on Sage Payroll Professional.

During the "Start Of New Period" process, the company moves to a new pay period. All the employee and financial data saves for the period to be accessible for reports and calculation.

When you receive the onscreen message 'The last Start Of Period Failed', you'll need to restore a backup.

The process to start a new pay period The Start of Period can fail due to one of the following reasons:

• The browser closed during the process 
• An unexpected error messages appeared(related to setup or data corruption)
• An interrupted connection issues,

Follow these steps to restore your previous backup:

1. Before you restore the backup, we recommend that you do the following:
   • Clear browser cache
   • Reset users to close any active sessions
2. Retrieve the backup made before you started the new pay period.
3. Replace the company data in the live system with the backup you retrieved.

How to retrieve a company backup

Replace you live company with a data backup

ERROR: 'There was a problem retrieving your backup'