How do I ask Pegg a question?

Pegg is a support digital assistant that allows clients to ask questions, and get answers 24/7. Pegg has been pre-loaded with a range of answers for the majority of your payroll questions.

Pegg is the smart assistant that can answer a wide range of questions. The more questions you ask Pegg, the more Pegg learns. Ensuring that Pegg gets smarter and your experience gets better everytime you interact with it.To get the best outcome from Pegg please use a full sentence for your question. 

With Pegg, there isn’t a need to pick up the phone or send an email to get answers anymore. Simply ask Pegg, and depending on the type of question you ask, Pegg will have a direct answer for you, or direct you towards other resources, such as Knowledgebase, where your answer can be found.

Benefits of Pegg

• 24/7 Service
• Instant Answers
• Convenience
• Ease of Access
• Easy-to-use interface

• Access the Pegg icon that appears on the Company Listing Screen when you open your icon, or on the Main Menu

• Once the icon opens, a Pegg landing page will appear:

• You can select from a list of topics or type your question into the ‘Type your message…’ section and press enter to send
• Pegg will respond with an answer and will give you an option to vote on whether this answer was helpful (Thumbs up) or not helpful (Thumbs down)
• To close your pegg screen, just click on the Pegg Icon on the top of your screen.

NOTE: Your feedback helps us make the content of Pegg’s pre-loaded answers better, so please rate the answers so we can continuously strive to make your experience better

Watch a short video on how to ask Pegg a question