Emails aren't being delivered

How to resolve undeliverable emails sent from Sage Accounting.

Check company settings

1. Go to Company then Company Settings.
2. Click Company Details and select the option Use [email protected] as From Address.
3. Email a document to yourself from Sage Accounting and ensure you receive the email.

Checking your Sender Policy Framework (SPF) records

You must have specific SPF records added to your mail service to ensure the inclusion of the Sage emails in the emailing domain.

You'll need to ask your IT technician or Internet Service Provider (ISP) to add the below SPF records. 

v=spf1 a ip4:197.97.85.99/32 ip4:197.96.210.136/32 ip4:196.35.71.152/32 ip4:149.72.191.103/32 ip4:149.72.218.80/32 ip4:208.117.54.96/32 ip4:167.89.43.28/32 ip4:168.245.116.77/32 ?all

If your recipient is still not receiving Sage emails from you, you can provide them with the steps below.

Adding domains to the safe senders list

The recipient will need to add the domain to the safe senders' list.

They can ask their IT technician to add the below domains and remove the email address [email protected] from the blocked senders list.

• [email protected]
• *@accounting.sageone.co.za 
• *@sage.com
• *@sendgrid.net

Using Outlook:

1. Select Settings then Mail.
2. Click Junk email.

3. Select the address or domain you want to unblock and select the delete icon.

Using Gmail.

1. Go to the gear icon and open Settings.
2. Select Filters and Blocked Addresses.
3. Click Unblock [email protected].
4. Click Confirm.