Skip to content
logo Knowledgebase

Validation Error: "ETI wage code xxxx not on file"

Created on  | Last modified on  Highlight Matches

Summary

How to resolve the validation error ETI wage code xxxx not on file on Sage Business Cloud Payroll Professional

Description

You are generating the IRP5 files for either the Annual or Interim SARS Submission and instead of creating the IRP5 files the system informs you there is mandatory information outstanding. A report will then print with a list of errors and this error is in the report

Resolution

  • Check the ETI codes (Payroll > Definitions > System Description Codes > ETI Codes. The code mentioned in the error will not exist in the system
  • Check the ETI History on the Payslip (PS) screen to see what codes the employee was linked to. You will notice that the employee was linked to the code, that does not exist on the ETI System Description codes
  • The code mentioned in the error message (xxxx in this example) does not exist under the code and must be recreated with the correct rate per month and hour.
  • Run the validation again to verify that the error has been resolved