Desktop shortcut not creating during Copy System process

The Copy System function allows you to duplicate your live system. You can use the copy system for year-end submissions or testing payroll changes.

If the process stops and no shortcut creates, it indicates the copy was unsuccessful. This article outlines possible causes and solutions.

The process can fail for several reasons:

• The user profile lacks permission to copy to the destination folder
• The source or destination folder name contains spaces
• Files in the source folder are still in use
• Insufficient disk space on the destination drive
• Network drive-mapping issues. Location displays Universal Naming Convention (UNC) path, not mapped drive
• Missing program files (VIPCOPY.ACU and VIPGACU.PAY) in the system folder
• Missing xcopy.exe in the Windows System32 folder

Step 1: Check user permissions

1. Right-click the system folder and select Properties.
2. Click Security.
3. Ensure the user profile exists under Groups and user names and has Full Control.

Step 2: Remove spaces from folder names

1. Rename the source and destination folders to remove any spaces.

Step 3: Close all open files

1. Ensure no files in the system folder are open.
2. Restart the computer.
3. In a network environment, confirm no other users are accessing the program. Restart the server if necessary.

Step 4: Verify disk space

1. Ensure the destination drive has more space than the size of the live system folder.

Step 5: Confirm program files exist

1. Open the system folder.
2. Check for VIPCOPY.ACU and VIPGACU.PAY.
3. If missing, contact Sage Support for the correct program files for your release.

Step 6: Check for xcopy.exe

1. Go to C:\Windows\System32.
2. Confirm xcopy.exe exists.
3. If missing, refer the issue to your IT department.

Alternative method if the Copy System still fails:

1. Manually copy the system folder to the new location using Windows File Explorer.
2. Create a new shortcut manually: How to create a shortcut manually to access your payroll application.
3. Test the shortcut to confirm you can launch the system.

• How to create a copy of your live payroll system