Summary
How to resolve the error message when accessing the payroll application after installing Sage VIP Classic or Sage VIP Premier software.
Description
During an update, we include new versions of Sage Connected Services and Sage VIP Runtime. These applications install on each workstation and when you access the system the first time, both applications update. The error appears when the installation can't proceed.
According to the software installation requirements, each workstation user profile requires:
- Full administrator rights for the user profile running the installation of the update. Run the installation on the server if you’re working
in a server environment. - Each user that uses the payroll application need full administrator rights when accessing the system after the installation of the update. This is a once-off requirement. A workstation will reboot if the user doesn’t have full access.
Cause
The user profile running the installation doesn't have sufficient rights to run the application install.
Resolution
- Open the payroll application.
- When the error message appears, select Yes to continue with the installation.
If you select No, the installation process ends. - If the error recurs, you'll need to review the user profile rights.
We recommend that your system administrator provide temporary administrator rights to the user of the computer. - This allows both applications to install successfully.
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