Skip to content
logo Knowledgebase

ERROR: 'Sage Deploy Value cannot be null. Parameter name: path1'

Created on  | Last modified on  Highlight Matches

Summary

How to resolve the error 'Sage Deploy Value cannot be null. Parameter name: path1'. The error appears during the process when installing Sage VIP Classic or Sage VIP Premier update software.

Description

When you run the software update installer, the error message appears. You’re unable to continue with the update process.

Sage Deploy error message.

Cause

A specific path parameter the update installer use to extract data is empty.

Resolution

Define system environment variables

  1. Click the Windows search box.
  2. Enter 'Environment'.
  3. Open Edit the system environment variables.
  4. Click Environment Variables.
  5. Locate the following variable, and confirm the values:
    • TEMP - C:\WINDOWS\TEMP
    • TMP - C:\WINDOWS\TEMP
  6. If you can't locate TEMP or TMP, add and define the variable and values.
  7. Close and relaunch the update installer.

Review technical checks

  • Confirm the installation file downloaded completely.
  • Ensure your computer meets the minimum system requirements: Technical information and system requirements.
  • Check for outstanding Windows Updates on the computer.
  • Reinstall/activate Microsoft .NET 3.5 and 4.8. 

Install the update using a different Windows user profile

  1. Log in to the computer with another user profile (for example, Administrator).
  2. Run the same update installation.

TIP:

If the installation runs successfully, it indicates the user profile is corrupt. We recommend creating a new Windows user profile. Contact your IT department for assistance.

 

Work-around

In case the solutions provided didn’t resolve the issue, the following work-around allows you to update the program without running the installation file:

  1. Request the zipped version of the software update from Customer Support.

NOTE:

You'll need to confirm if you need the 32-bir or 64-bit install files.

  1. The zipped version doesn't verify system requirements. 
  2. Extract the contents of the zipped version application folder, overwriting all the existing files and folders.
  3. The data will convert to the new version when you open the system.

Simplify complex payroll for your growing business in a single powerful cloud-platform

Sage Payroll Advanced ensures year‑round tax compliance and adds HR functionality to cut admin and support your growing workforce.

I want to know more

Image