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ERROR: 'The last Start of Period Failed'

Created on  | Last modified on 

Summary

Steps to resolve the error when the last start of a new pay period process failed on Sage VIP Classic or Sage VIP Premier.

Description

The error 'The last Start of Period Failed' happens when something interrupts the start of period process. When you get this error, you'll need to restore the backup created before starting the new pay period.

Cause

The possible causes relate to the environment:

  • a power surge
  • connection issues between workstation and server
  • another user accessing the company

Resolution

  1. Exit your payroll system.
  2. Ensure there are no users accessing the company.
  3. Locate the last zipped company backup you created before starting the new pay period.
  4. Extract the backup file contents to your payroll system directory.
  5. Select Yes. when prompted to replace existing files.
  6. Open the payroll system.
  7. Access your payroll company from the Company Listing screen.

  8. Start the new pay period again.

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