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How do I change the ESS Data Path on REGEDIT?

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Summary

How to check and change the ESS Data Path on Regedit.

Resolution

The ESS Data Path in the registry indicates which ESSSync.vdb4 file is accessed when synchronising data for Mobility or Sage Self Service.

By default the ESS Data Path should the the same as the system folder, as accesed from the local computer (e.g if it is mapped with a v: drive, the mapping must reflect the same as indicated on System Location under Support Help)

No UNC location should be defined if accessing via mapped drive (e.g \\server\vip)

If the user is accessing the system over a network with mapped drives, all mappings for all users must be the same (otherwise syncing will be turned off when accessing the system)

To change the data path with REGEDIT:

  • Search for REGEDIT on the Start menu and click on the icon - thie will open the Registry Editor
  • Make a backup of the Registry​ (File > Export > Select location and define file name > Save
  • Go to HKEY_CURRENT_USER\SOFTWARE\Connected Services
  • To change the ESS Data Path, click on EssDataPath when accessing REGEDIT, change the location in Value Data to the correct location, and click OK to save
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