How to use Live Chat?

Have a short, simple payroll query which needs a quick answer?

There is no need to wait in a telephone support queue, when you can chat online with a support consultant for those short, simple queries.

 NOTE: The Live Chat support feature is ideal for simple, short questions and queries. If your query is more complex in nature, requires any kind of reconciliation, report amendments or is too difficult to explain over Live Chat, you will be referred to the appropriate support channel for assistance.

There are multiple ways to access Live Chat from within the payroll, subscription page as well as on Sage Portal.

• Access Live Chat from within your payroll

  • Launch your payroll application
  • Log into any of your payroll companies
  • Click on the blue Live Chat button

        

   

• Access Live Chat from the Subscription Page

  • Log into Payroll Professional from https://sagepayrollprofessional.com
  • Click on the Chat icon at the bottom-right of the screen

  

  • The option is also available on any screen of your payroll application

   

• Access Live Chat via the Sage Portal button from your browser

  Go to https://portal.sage.co.za/ in your browser
  Log into the Sage Portal with you site code, primary email address, and password
  Access the Payroll and HR  portal
  On the Home Page, under Sage Live Chat
  Click on, click here to start chat
  

   

   

  • Go to https://portal.sage.co.za/ in your browser
  • Log into the Sage Portal with you site code, primary email address, and password
  • Access the Payroll and HR  portal
  • On the Home Page, under Sage Live Chat
  • Click on, click here to start chat