ERROR: 'Status 93' file locked by another process or user

Summary

How to solve a 'Status 93' error on Sage VIP Classic and Sage VIP Premier.

Description

The error message indicates that another user or process has locked or is using the file. It occurs on data files (.PAY) or other program files, such as Excel (.xlsx or csv) or Word (.doc) used by the system.

Take note of the name and file extension, then follow the relevant solution below.

Resolution

Error refers to a data file

  1.  Close all open instances of the program.
    • In a multi-users environment, ask other users to close the program
  2. Restart the computer or server if the error still occurs.
    • Restarting will result in possible data corruption
  3. Turn off active scanning on the system folder by antivirus programs or Windows Defender.
  4. Set the folder permissions to full control on all files and folders.

TIP:

Contact your IT department for assistance with step 3 and 4 if you need assistance.

Error refers to a Word or Excel file

  1. Close the document in the Microsoft program.
  2. In a multi-user environment, ask the other users to close the file if it's still open.
  3. Restart the computer or server if the error still comes up.

Solution Properties

Solution ID
200525031155036
Last Modified Date
Mon Feb 16 13:39:12 UTC 2026
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