ERROR: 'Status 30 (permanent I/O error)'

Steps to review and solve a 'Status 30 (permanent I/O error)' on Sage VIP Classic and Sage VIP Premier.

A status error indicates the system couldn't complete a specific action.

The error code 'Status 30' refers to a physical connection issue the operating system reports. This is an error code indicates either a problem with hardware or network connection.

• If you're working in a network environment, there’s a connection issue
• The software can't access hardware (for example, a printer or hard drive) to complete the task

 TIP: The file mentioned in the error message indicates the system affected by the error. This helps you to identify where to look to solve the error. 

Step 1: Check hardware connection

1. Check the connection cables between the workstation and printer.
2. Check network connection cables between the workstation and network point.

Step 2: Check network connection

1. Use the Ping command the review the network connection and speed.
   • How to perform a network performance check (ping)
2. Restart the server and/or workstation.

 CAUTION: If you received the error during the Start New Period process, you'll need to restore the last backup.