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Full Install - Sage Pastel Payroll

Created on  | Last modified on 


This guide will assist you to update your Sage Pastel Payroll system using the full installation. This means that you can update to the latest version, irrespective of what version of Sage Pastel Payroll you are currently on.


This installation covers the full install, you can use this installation irrespective of what version of Pastel Payroll you are currently on.  This is also the installation to use if this is your first time installing.


  1. Log into our Download Manager
  2. The topmost line will always be the full install of the latest version and is currently 2023 Update 2b:
  3. Click on the Download Button for the Full installation of Pastel Payroll 2023 Update 2b
  4. If Automatic Download is not activated, your browser will now ask you what you want to do with this file, Always select the Save As or the Save option:
    1. Selecting Save As will allow you to select a directory to save the setup file to – We strongly advise using this option and downloading the setup file to your desktop.
    2. Selecting just Save will default to your usual preferred download directory (Usually the Download Folder in your directory)
  5. Once the download has successfully completed, navigate to the directory where the install file was downloaded too (Your Desktop if you used ‘Save As’ or your Downloads folder)
  6. The file will be called Payroll2023Update2bSetup.exe
  7. Right click on this file and select Run as administrator
  8. The system will start loading the Installation Assistant and once it has completed space requirements, the Next button will become available, please click on Next:
  9. It is important that you read and understand the license agreement if you accept the terms of the license agreement, click the ‘I accept the terms of the license agreement option and then click on Next:
  10. The following screen will show a list of countries, it will automatically download to South Africa, you can click on Next:
  11. The following screen will show the destination folder, check the box for Install the Self Service database to this destination and click on next. Don’t change the install directory:
  12. Click on Install
  13. A progress indicator will display to track the installation. The screens during the installation wizard will change during the course of installation and will show you different information regarding the package:
  14. Once the wizard has completed, the Installation assistant completed screen will display, you can now click on finish:
  15. You can now open up your payroll and check under Help, About that you have been updated to the latest version.
  16. When opening your company, the system will ask you if you want to make a backup before converting files, please click on Yes to make this backup/
  17. It is imperative that you run a legislative release in each company after updating in order to incorporate the changes.

 TIP: If you are experiencing an error when installing, please try one of the following:
- Check your Pre-requisites to ensure all pre-requisites have been installed.
- Try installing using this guide.
- If you are getting a 'Preparing for first use error' or a 'windows system coordinator message' while installing on a Terminal server we ill not be able to support you, however, a user has created Sage City Article. that you can use, if this is unsuccessful please reach out to your IT administrator for assistance.
- If you are experiencing an error 1310 or 1306 please reach out to your IT administrator to check your permissions on the machine and in the registry.